Frequently Asked Questions


Debt Counsellors were formally introduced by the National Credit Regulator (NCR) to help consumers who are having trouble with their debts. We are here to negotiate with your credit providers on your behalf to provide you with a manageable debt plan that you can afford.
If you are struggling to make your monthly payments or don’t have any cash left at the end of the month, then a debt review could be your best option for reducing your debt payments. Your debts are repaid in a controlled manner, at a rate you can afford.
No, we do not lend you money. This is simply a payment plan allowing you to repay your debts back at a rate you can afford.
Yes. Upon completion of your application, all credit bureaus and creditors will be advised that you have applied for a debt review. We will then update the credit bureaus depending on the outcome of the debt review.
By lowering your monthly payments to your creditors, you will be in default of your original agreements and, as a result, may be issued a default notice. Creditors send out default notices in order to protect their legal position.
Yes. Please ensure we know your complete situation so we can help you.
We deal with all your debts – bond, car finance, credit card, store cards, personal loans, etc. – whilst making provisions for you to maintain your household bills etc.
No. Anyone can contact us.
No. Your cards should be destroyed and returned to the credit providers.
No. Your credit providers have the right to reject the debt plan, and if this happens, a magistrates order will need to be obtained. Experience has shown that creditors are likely to accept a reasonable offer that shows you are committed to getting out of debt.
No. As long as you maintain your agreed payment, they are not able to take further action.
The monthly payments are based on what you can realistically afford, having taken into account all of your day-to-day living costs.
No. We organize most things by post or telephone.
If you currently have any debt with your existing bank, we strongly advise that you open a new account with a bank where you have no debts. This protects your income and gives you full control of your finances with the assistance of LDS.
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